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Trade Terms and Conditions

Terms and Conditions

Copier Consumables World Limited (CCW) is specialized in sales and distribution of good quality compatible consumables and supplies for use in copiers. We are able to support customers from all over the world. For product information, order placing and order status follow up, please contact our Customer Service Department.

CCW Customer Service Department

Tel: (852) 2573 4613
Fax: (852) 2834 8131


1) Please contact us for our CCW Price List.
2) All pricing will be quoted in USD for ex-work Hong Kong.
3) A minimum order value of US$3,000 is needed.
4) For orders less than US$3,000, a US$30 fee will apply.
5) For 1st trial order to redeem US$100 coupon, minimum order value of US$1,000 is required.

Payment Policies

1) CCW requires prepayment of all orders, 50% down payment upon order confirmation, balance payment is due when we produce the copy of bill of lading.
2) Payment through wire transfer is preferred. CCW will pay for the bank charge at the receiving end, while customer should be responsible for the bank charge at the paying end.
3) Should customer want to pay by letter of credit, please contact your CCW Account Manager for details before applying for the LC.

Product Return Policies

1) CCW has an intact Total Satisfaction Assurance process to ensure the best quality for customers. But just in case if you need to return the goods to CCW, please fill out the Warranty Claim Form and send it to CCW Customer Service Department for approval.
2) For product warranty claim, you may be required to return the claimed product to CCW.
3) CCW Brand products will get a 1 year free warranty from the date of purchase.
4) Upon approval, customer will receive a credit note.
5) For the non-CCW Brand products, it will follow the original suppliers' warranty claim policy.
6) The following merchandise will not be accepted as a return for credit:
a) Goods not purchased from CCW.
b) For product warranty that has already expired.
c) Discontinued packaging
d) Goods damaged by customer handling.

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